FREQUENTLY ASKED QUESTIONS
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
Yes, you will receive the same product shown in the pictures on our website. We strive to provide accurate representations of our products, ensuring that the colors, styles, and details match what you see. However, please note that due to differences in lighting and screen settings, there may be slight variations in color. If you have any specific concerns, feel free to reach out to our customer service team for assistance.
you can login to your account or receive email from us soft copy of Sale Receipt.
Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Returning an item is easy! If you're not completely satisfied with your purchase, you can initiate a return within [insert return period, e.g., 30 days] of receiving your order. Here’s how to do it:
Contact Us: Reach out to our customer service team at [info@uniconlszmart.com] to request a return authorization.
Prepare Your Return: Carefully pack the item in its original packaging, including all tags and accessories.
Shipping the Item Back: Send the package to the address provided by our customer service team. Please retain your shipping receipt for tracking purposes.
Refund Processing: Once we receive your returned item and verify its condition, we will process your refund within [insert processing time, e.g., 7-10 business days].
If you have any questions or need assistance during the return process, don’t hesitate to contact us!
Delivery charges depend on your specific shipment requirements. If your order includes special handling needs, such as larger or bulk items, additional fees may apply. You can view the shipping costs during the checkout process before completing your payment, ensuring transparency and no surprises.
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product.